My dog uses Amazon’s new “drop-in” feature when I’m not home

On the Echo, nobody knows you're a dog. Yesterday afternoon, I enabled Amazon's "drop-in" feature, allowing my mom to connect to the Echo that sits on our kitchen counter. Unlike a call that I'd have to answer, "drop in" automatically connects the two devices. She hears what's going on in my kitchen; we hear her … Continue reading My dog uses Amazon’s new “drop-in” feature when I’m not home

I talked to lots of bots. Here’s what made some better than others.

In the spirit of confessionals, I'll offer this one: In any given week, I probably spend more time chatting with bots than I do humans. (At least on Facebook Messenger.) As we consider where to take our bots, we here in the Bot Studio are working hard to better understand the bounds and opportunities of the major platforms, as … Continue reading I talked to lots of bots. Here’s what made some better than others.